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What I Do Is Not Who I Am
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Gucci in the Gallery
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Follow The Money
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RIP ZAHA
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year of the pig
Product usage data isn't just for the product team. CSMs need to own customer data analysis to measure impact, drive revenue and improve retention.
How Custard Tarts And The 6 Tile Jesus Are Lasting Legacies Of My Portuguese Cultural Experience
My experience growing up in Canada was influenced by Portuguese culture. Food culture. Landscape architecture (concrete & statue front’s). 6 tile jesus.https://ideaexchange.org/sites/default/files/The%20Portuguese%20in%20Cambridge%20Ontario%20by%20Karen%20Dearlove.pdf..shaped my childhood
– azores bakery eating bacon sandwiches with the fresh buns in the early morning
– 6 tile jesus by the door on the stoop/porch: https://lojadeartigosreligiosos.com/en/azulejo-jesus-cristo-6-pecas
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– videohut rental spot with the projector with the football matches with my dad, espresso’s pouring, porn section denoted, the sights and sounds made it a great trip, flipping VHS tapes to read more on the back,
– playing soccer with the local restaurant sponsored on the jersey
–My dad would wake up early – as all men tend to do once they’ve settled in to becoming fathers – and head out to get fresh bread rolls from the Portuguese bakery so when we awoke we had the choice of fried egg or bacon sandwiches. I opted for bacon more often than not. Ketchup was the preferred condiment for delivery of the salty & sweet and while HP sauce made an appearance on the table, it was rarely selected to start the weekend. What did we do as kids on the weekend? What plans were made? Was the weekend an escape for me and my parents? It certainly didn’t feel like well prepared plans with focused efforts on learning or adventure. Who’s life are we all living? We weren’t surrounded by gathering of friends or family (that’s another story) and so everyone tended to find their solitude and an activity to pursue. This makes me wonder about my own family life. What weekends and ultimately, what life, am I creating and how am I spending my time?My dad’s local bakery for the early Saturday morning bread and bacon run
When I was growing up I loved it when my mom made custard. She would do this funny heron style pose with her right leg bent with her foot placed on her left knee. With spoon in hand, slowly turning as she spoke to us, it would go on like this for 45mins so she wouldn’t burn the mixture. It was part of the process, not only enjoying the tasty result though the process. The process is also what would make my mom resist making custard. It can be fairly time consuming and a focused activity with all the stirring. Sometimes she’d mix jam in with the custard though, I tend to like it plain. The syrupy smooth and thick texture with the sweetness was a welcome change to packaged ‘pudding’ from the grocery store.When visiting a bakery in Toronto, Portuguese preferred b/c of the…led me to study architecture and the gentrification of Toronto neighbourhoods…and the imagery of God and hip hop (jesus piece
Follow The Money
auction leg shaking, pen having a seizure, lifeHow to make it in America? Follow the money.Who’s making money today during COVID? Pharmacy.Moving drugs, moving money. It’s a wheelhouse, a circular system.Watch the money.What part of the process in the money flow are you playing?Do you accept the money from patrons at the bar? Hands sticky from the rail shots, you are probably thinking that you are first in the flow. It doesn’t start with you though, and you are not even the second in line. That award goes to the ATM, the machine stacked with grips of cash money, eager fingers nervously tap in anticipated just before the snatch of crisp bills completes the exchange. Even before you’ve made your choice of night you’re in for, the ATM doesn’t print money though, it needs to be filled, routinely. Loading the machine with $30k for a heavily promoted club night is an average supply to keep the drinks flowing and the party going to last call.Nightclub flow chart from ATM-> cash withdrawal -> drink purchase -> money counter -> Bagged & transported -> put in the safe -> $30k taken out & shoeboxed -> put back in ATMMaybe it’s not as transactional in your line of work and its harder for you to understand what role you play in following the money.Products hold value. Paintings especially. Whether its fighting for ownership over WW2 claims to Banksy’s epic shredding, humans love the creative expression of acrylic to canvas as a key holder of value.Are you a buyer, securing goods for people and parties, where you aren’t the final destination? You trade money for product in the value exchange. The value exchange at auction’s is clear. The auctioneer’s talent is to extract more money from the audience – those interested in buyers, convincing them to pay more for a piece, keep the rally and competitive spirit in the clouds before the javalin lands with a gavel strike, pinning the price tag to the paddle.The buyer of art. Direct or indirect. You either hang the art in your crib or help secure the art for someone else to hang in their home. The direct stress of buying tens of thousands as a sole individual is intense. I’ve watched someone buy a $66k painting. It was white and skittish, abstract, the form of a tree. The painting wasn’t memorable. The man of late 50’s, greyish and balding was. Knee jumping, pen shaking. The effort to record the victory. The thrill of bidding matched with the inpatient jolt of energy once you have committed to trading cash for canvas. Fine painting, fine price.
What I Do Is Not Who I Am
museum drawingal capone jewellry – flexing ain’t newhttps://witherells.com/lot/al-capone-s-10k-and-diamond-tie-bar-4093308https://witherells.com/auction/a-century-of-notoriety-the-estate-of-al-capone-live-12948/lots?p=5jewels been passed downcustom jewelrs, putting your life onthe design, life is artmake your markput yoru name on the worldgraffitiaspire to graffiiti – its wildinProduct: same great taste – geffen forbes magazine cover – cd’s were money back then,tshirt:
polo: david geffen stitch
large polo design with large david geffen
https://images-na.ssl-images-amazon.com/images/I/51kvZMV9fOL.SY373_BO1,204,203,200.jpgrocking tommy hilfiger and polo back in the day, monickan, my dad “tommy” t-shirtthis shirt lasted forever, I think I’ll buy it again: https://www.ralphlauren.eu/nl/en/custom-slim-fit-tartan-mesh-polo-shirt-3616531979189.html?pdpR=y
I passed it down to my dad b/c I thought I outgrew it, I would return back to my parents house after college and my father would continue to wear this shirt – still as bright and vibrant as the day we purchased it – great tartan pattern always got my attention.st jaccobs clothing hauls on boxing day. A day with my mom. Spending money – shopping.
I knew clothes shopping would happen the day after Christmas – it was our tradition. In total I probably visited the store on Boxing Day in Canada – a day of commerce, predating Black Friday.
People crawling over each other. Me a boy of 14-16 digging through monochromed shirts of all patterns and sizes. Crinkling of loose paper, inadvertent jabs of the needles that held the shirts perfected framed now reside in a foam (paper) party with the prickles of an ocean adventure and some rocks (paint imagery/metaphor). We must have spent a few hundred dollars each visit. These shirts were heavily discounted – 50%, my first desire and experience in searching for high value items at a lesser rate, the desire for those of adults to these same brands, and the same discounts. An education in commerce, demand. I wasn’t yet thinking about selling these shirts – that would have been a game changer, not only for my TD bank balance (still a customer today, sans printed bank balances at the ATMs!). These shirts lasted, the value is clear to me, especially over time. I have given away a handful of shirts from Tommy Hilfiger and Ralph Lauren that have lasted 20+ years.My parents bringing me to the bank, depositing a $100 bill from my grandfather, this gift would arrive in the mail – I never met him IRL, nahmean? TD bank green, what’s the hex code for that? Does saying the colour ‘green’ really do it justice today, I guess ‘forest green’ still very much applies. Who liked going to a bank in the 1980’s or 90’s? Banks were stale and too serious, libraries filled with money and mostly uneducated. Savings accounts were the rage. This imagery compared to today’s billionaires, entrepreuneur porn and IG drops just didn’t excite the idea of money in someone’s mind. Maybe that’s also the intent for the interior design? Keep them pacified, the real money’s to be made elsewhere.https://www.ralphlauren.eu/nl/en/custom-slim-fit-tartan-mesh-polo-shirt-3616531979189.html?pdpR=ylook back to my life and these brands – what it meant to wear this gear at this age. I won a red tommy hilfiger polo shirt from The Bay department store when the new mall opened. The new local mall – we were so used to jumping in a car and going to the neighbouring city for our shopping needs. The shirt made an appearnce on day 1 as i headed to school. Showing off this style and brand.cd burning daysconnect to geffen, the picturecd burner businessSame = value in an item, familiar product, music in one of its many forms
Great =
Taste =t-shirt
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Double Down and the Quest for Same But Different
Double Down: KFC branded sandwich that was soaked in gluttony in the race for epic meal times and the rise of sharing food craze that matched smartphone dominance around the world. I’ve played my role in the fascination of remixing global sandwiches in the theme of the double down. Favourites are the Jamaican double down, using patties as grips and jerk chicken as the contents.When I reference ‘double down’, I’m not speaking the Colonel’s name in vain, I’m talking about how you take pleasure in the two similar but different flavours. Often its the original sourced vegetable or fruit that is then combined with a processed food made from the original. In edible form, an example is ketchup on tomatoes, relish on pickles, fries on potatoes.The names of Jamaican’s are steeped in a colonial past and it has come to define families and traditions?
http://www.flagupscotjam.uk/
https://www.crwflags.com/fotw/flags/jm.html
https://archive2021.parliament.scot/gettinginvolved/petitions/PE01500-PE01599/PE01585BackgroundInfo.aspx
Tobacco lords of Glasgow: https://en.wikipedia.org/wiki/TobaccoLordshttps://www.youtube.com/watch?v=RIYrFsn6rIColonial remix. Things have happened. We are now talking about friends and family. Serve this as a a reminder. An understanding of how culture is transformed over time. How we are all transformed over time. Why we acknowledge in the fast moving river of growth. We as peopleWhat’s in a name? A feeling of familiarity. Why is it that I see similarities in my Scottish dad and my friends Jamaican’s fathers? Is it the Guinness? Chill manner. Fatherhood has a way of dimming one’s testosterone.Do I have a connection to these names?Fitzroy = dad’s friends name
Basil = jerome’s granny’s boyfriend
https://open.spotify.com/track/6lHN6T5ZkPCEKDPZqDKcYw?si=6ka0zqu8RXCK0DUU5Tb7QA&utmsource=copy-link&dl_branch=1&nd=1Bob Marley’s father was white, what was his name?Product: T-shirt
https://www.tartanregister.gov.uk/tartanDetails?ref=10545https://jamaicans.com/top-20-names-you-know-are-jamaican-men/
Alistair&Errol&Basil&Fitzroy&Winston&Reginald. You might be in the camp ofCecil
Barrington
EllingtonA message to my friends. Of cultural roots and connections. Learnings and challenges.Being gay.Chain link fence as a shirt. Yardie.Black cake at Christmas.
Mount Gay. Rum. Rum & Coke.Jamaican Double Down Recipe2 x Jamaican patties – beef,spicy,chicken
Jerk chicken
hot sauce
red stripe, guinness, irish moss, peanut punch
Don’t trade your authenticity for approval
Black Smithers – keep the same energy.Same great taste – keep him black. You don’t want a black assistant? Make him a great assistant. Make him authentically black. Don’t ask for approval. Make him teach those around him about what great looks like. Don’t cower to your fears for approval. You can’t move things forward without taking a risk. Jenga is a shitty game if you don’t take a risk on a block lower down in the stack.Trudeau and the multiculturalism act of the 1960’s.Why Canada?What acceptance of cultural influence means today.What is your authenticity? Do you know who you really are?Same great tasteAn essay topic that every Canadian student has been challenged with in their youth – write about what it means to be Canadian – what is your/our identity as Canadians?In Israel I was challenged by what it means to be Canadian. A moment that challenged my authenticity. A moment when racism was spoken so casually, so matter of fact. I froze like the polar vortext gripped my bones to the seat. My ideas and his were in direct clash. The words spoken caught me and I was exposed. I felt my heart race and the cold was too much to overcome. I was at work, it was a dinner with a client. What is my authenticity in this moment? Who am I responsible to being authentic? I was challenged without an answer in the moment. At the end of the night as we waited in the parking lot for our Uber a conversation in my head between me and the man who told the story ran through many iterations and nothing spoke. The cab ride back to the hotel was a lot of discussion.The next day my frustrations were still boiling. Now in the Israeli heat as we tramped to our next customer visit the sweat coated my body, a fresh bubbling of goosebumps rose to the surface as I chatted with my colleague about how I’d never let this happen again. As a Canadian it was the first time I felt a patriotic duty to challenge my environment in the face of conflicting opinions. Not be Canadian Classic. It’s now my opportunity – I get to help people see what a global culture looks, feels, and acts like. I get to impart my wisdom of global culture onto monocultures. I get to offer a perspective, a counterpoint to legacy arguments with outdated opinions, colonial legacy bullshit theories.What it looks like when authenticity (perverse) isn’t traded for approval. The mess you have today.
I Like How The Drink Matchas The Road
French culture fills my weekend listening and reading material of late. My ideal way toStart my weekend is rich with culture (music, magazines) and the French certainly have particularly style though, I’ve found myself on the outskirts and still am, to the building blocks of what makes the French perspective. On my first visits to Paris, the eccentric architecture with all gold everything and grandeur is captivating while it’s the connections to modernity and the new Paris that fuel my curiosity. Modernizing culture means accepting influence and that means accepting change. We are now a global culture.Segal returned to Netflix this week with one of his classics, Hard to Kill. A story about Segal getting capped and then coma’d, only to return triumphant, kill errbody and bang the nurse who stuck with him during the hospital days. 90’s action films and video games of the era bought the same tech (eg. musical instruments, computers, and more) that defined this era. Synthesizers being of especially important to the sound of the 80’s and 90’s.At the vista with the dri-fit.
Fresh mangoes, daily. My latest addition to my ‘rich life’ list. Thanks to Ramit and Tim Ferris for the recent podcast.
Gravel driveways…nope.
Polestars aren’t sexy and that’s why I wouldn’t buy one. Beauty is a huge factor in a purchase of any kind and it’s not overlooked in the mind of the consumer. Tesla’s are well designed vehicles and its so crucial to their success. We wouldn’t be encouraged to buy electric Volvo’s.
Communities would benefit if school architecture was built story-by-story to vertically integrate growth by stacking. Inner-city schools would fare to gain the most by adopting this approach.
Japanese magazine layout design
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From the God’s Last Game To The God’s Last Day
same great taste.
Instagram
Culture Sharing And The Global Relay Race Cross-Pollinating Design
Culture sharing, cross-pollination. Same great taste evolves over the years. Influence passed like a baton with each successive transfer hosting the blood, sweat, tears of those with the tightest grip hell bent on making a dent in the original shape. We’re talking about the thematic ideas of style and success. Focus on the face – the asian face, the eyes. Highlighting differences – positively. Architectural and glasses are passed down, iterations on the same frame (2x). What do we show the world? What do we conceal? Architectural structures and style. Inside out. Same taste in architecture. Collaborative influence: the joining of central ideas across cultures – a Jenga style game of taking from the bottom, the foundational scratches in the dirt and layering, block by block, with iterative suggestions that strike expressive balances, and imbalances, that teeter-totter the fundamental our understanding of the original conception*. Domestic or international, it’s happening now.Who’s behind the frame?Actor Chow Yun Fat in John Woo’s The Killer
Chow yun fat is my definition of HK cool. His swag. It was his statue/hand prints that I went to see on the HK walk of fame. His name. The village he grew up in – Lamma Island – is a favourite getaway from the hustle of HK urban life. I recently went to Lamma in 2019, a solo trip. A journey of journalling. I told myself I would return to this island the first time I visited with my wife in 2014. You eat great seafood on the way out of the walk. It’s a walking only island, no cars. Stock up on drinks and watch out for needles on the beach and skip the view of the powerplant. Nature always in conflict with modern needs. Keep the shades on. For circle framed glasses, they are as simple as they’ve started with the eye itself – a circle shape needs a circle cover/lense. I was onced called ’round eye’ when I was staying in Japan during a trip to a friends, my first time on an airplan – a story for another day.chow yun fat: circle framed glasses, visited the HK walk of fame, the killer, john woo, the glassesfilms of Jia Zhangke, Ash is purest white, ‘too many gangster films’. The subject of Jia’s films are the modernization of mainland China. The soft under belly of farming and remote life is pressed by extreme changes to the landscape as urbanizing efforts touch and manipulate countryside (a report, by AMO / Rem Koolhaas).love his films ,what happens once you get imbalance? Authenticity in culture be damned. The neon lights of Hong Kong (book link).Toronto X HK:5x connections in one trip, do I have a picture from this trip?My experience with HK life in Toronto, spadina & dundas: picutre?circle framed glasses – fashion and architecture, Will smith .I had the flip up glasses, I wore them to play baseball. Blue/Yellow shaded lenses, I loved them and then I lost them. I think I set them down during a baseball game and then never seen them again. They represented a time when I was experimenting with fashion and where saying ‘yes’ to new things was my default, no judgment.IM Pei – from HK, inspired by Le Corbusier: https://archinect.com/news/article/150137086/shaping-an-architectural-legend-what-inspired-i-m-peiPei is known for his work creating the crystal entrance of the Le Louvre, one of the world’s most famous museums. In my life, I know Pei for creating Toronto’s CIBC building, a towering structure that is one of the city’s condo cousins – banks and financial institutions – which now share the urban core with residents. Pei’s building in Toronto is flat to touch from the street to the sky and similar to his work in HK on the Bank of China, a flat black building with triangular markings that dance each evening with the city’s sundown light show. Pei’s style, his signature glasses, are inspired by his architectural influence – Le Corbusier – who rocked the same pair.Circle frames are thematic of the 20th century’s first images of starchitects: Le Corbusier, IM Pei, and Philip Johnson.Tea shades – name of the glasses, popular in the 60’s and 70’s. I’m interested in the roots of the before war period. Why do Chinese and Japanese wear them? How are they popularized in the 80’s, 90’s and beyond? What does it mean to wear glasses of this frame and style?https://www.lifeofanarchitect.com/the-eye-wear-of-architects/https://www.archdaily.com/885007/the-stories-behind-7-of-the-most-iconic-eyeglasses-in-architectureBank of China building in HKPhilip JohnsonModern take on the glasses: https://lescalunetier.com/en/e-shop/corbs/30’screate villa savoie out of papa legowill smith flip up glassesHK films and asian video games meant the same tech used and it is amazing.check these film introWhat does it say to connect glasses, style?\https://www.scmp.com/magazines/style/luxury/article/3047474/chinese-weddings-why-do-brides-wear-huge-24-karat-goldenideas from the tree, mother tree
Why Rickey Henderson Is My Introduction To Swag And The Quest To Collect Oakland A's Hats
Rickey Henderson in the late 80’s and early 90’s – the years of my 5-10 were about baseball, Rickey Henderson and the Oakland A’s and of course, the local Toronto Bluejays.– stealing bases
– gold chains
– personality
– performance & team success
– sunglassesMC Hammer – Oakland was the shit. The green and yellow. The Bash brothers. Tricky Ricky. There was a lot of pop culture in the Athletics organization – the talent pool was rich. The heavily contrasting colours were hard to rock though, the early 90’s was about doing primary colour damage to everyone’s visuals.The days of baseball cards -> Gary Vee doing this big nowadays. I wonder what 30 Michael Jordan cards from the 90’s and worth today? Who’s got the latest Beckett? Collectables during the early years of purchasing – holding on to value – desiring, opening the packages, discovery and surprise.Can-Amera Games: my introduction to American culture – basketball culture. Joe Bean – the best 12 year old I knew in the world! My dad would go on to play darts for many years, travelling with a group of guys over to Michigan and winning. What is your dad good at?
GOD's Last Game
Kobe Bryant’s last game was incredible. He dropped 60 pts in true Mamba fashion by shooting 50 times and winning the game for his team. 20 years playing for the Los Angeles Lakers and a god-level list of career achievements. Ye’s tweet was fitting of the moment.I didn’t grow up a Kobe fan. Never had the jersey. His appeal to my tastes grew over time. I feel like he’s been working on converting me as a fan for years. Hard work and persistence. Two hallmarks of any great player and person. The stories and recounts of players current and former all describe the same persona – the Mamba mentality. His latter years as a Laker with a few more injuries, exit the superhero and enter the man, the father, the family persona. This is the Kobe I relate to, not the player.Welcome to LA
I had resisted visiting Los Angeles for years. A well-known global destination with so much connection to my interests whether they be sports, personalities, culture from film and tv and the weather. A tough trip to consider even while I had a good mate, a transplant from Toronto, who’s spent 7 years with his wife and two boys.Travel or commuting is synonymous with LA life. My man O-dawg spends 90mins minimum each day in a car, and that’s probably below average. It’s a wild way to live your life and normal for most of North America. It’s a big reason I moved to Amsterdam, smaller cities make life easier and they give you more life back to spend it how you like.I’ve been visiting San Francisco two times a year for the past few years and had grown accustom to dropping in on my Canada family and friendsLA life wears on you, even if you’re not chasing the lights and dreams. It’s a grind city like New York and I never expected to experience the tension. You hear of the sunshine and beach not the sirens and choppers.My friend O-dawg has settled in LA for the past 7 years. He has two kids born and raised in the city of Angels. Now he’s looking to move his family back to his hometown of Toronto. The tread of life shows signs of graining though, the laps of life will continue. It’s a change of scenery. The car travel is extreme – you are a rare breed if you are walking in LA like I was. Kobe took the chopper – he had the funds and the flight path from Callabassas to the Staples Arena (where the lakers play).Less tents with taxes. A remote world success story where ground zero to getting work done is your home.My View On The Legacy of LA
Creating impact. Making a name for oneself. Being famous.For me, its less celebs and the Hollywood brigh tlights and rather the archiectural history and the challenges of life in architecture (or lack thereof) and the expressive stylstes that helped ushere in the next movements in our design and culture. The legacy is in what you build. I’m interested in the physicallacity of LA – what has been built and what will continue to be built. Legacymanifetest in many forms. I’m interested during this trip in the built form. The roads, the plans, the life in the material sense.I experienced the American desert life. The architecture established by old Hollywood a few Germany architects from the Bauhaus of 1930’s Germany.Toronto born, LA established, I went to visit Frank Gehry at night. This explains a lot about me and how I like to spend my time. It was January in LA and sunsets at ~5:15pm. Photos not so great at this time and I’m on the shyer side of street snaps so taking photos of a home at night is about a 3 out of 10 on the comfort scale.What people have created in teh city. The landmarks. The hollywood sign.The impact on people.The messages. The growth. The adventure. The meaning. Lay the foundation. The inspiration. The impact on so many peopleArchitecture in the desert. Car life. Getty museum. No one walking the streets.Transportation is a worldly creation – a need for speed to bypass the mundane and get on with it sans Verstappen.I wanted to visit the old LA – the architectural spirit of the new West before the mid-century point.Architecture walks up to the Bladerunner house, mayan architecture, heat, tile, blocks, uphill climb. It’s not the Bladerunner house for me but rather the creation of Frank Lloyd Wright, one of the world’s most famous architects. A builder of 100’s of buildings. Someone who stretched themselves and their inspirations into built form. Tried new things. Kept going amongst tragedy in his life.My Last Day in LA
My last day in LA was January 26, 2020. This was also my last day at O-Dawg’s house where I had been staying for the past week. I would then drive into the desert to spend a week in Palm Springs.The morning of January 26 was a foggy day, a particularly unique event I would come to learn later for a city known for sunny days. For me as an Amsterdammer I don’t blink twice at an overcast sky so I thought nothing of it. I was in a rush the morning of to get a view of Venice beach and walk the boardwalk. I knew of the architectural highlights in the area and wanted to explore. A last of LA bucket list items. I used a Lime scooter rental to navigate the back streets parallel to the beach to find the starting point for my walk back to where I started. I stumbled upon the purple house you see at the top of the page. The photo of the solid purple home was taken at 10:25am in the morning. It stopped me in my tracks. Bold culture choice for any home and in LA a quite fitting colour. I wouldn’t take another photo until reaching the Hollywood sign for a late lunch with O-dawg and his family before I would head off to the airport to meet a colleague.I returned to O-dawg’s house. We sat in the room I was staying which was also the office for his business. I’m on my phone on the bed and he’s at the desk, scrolling through the daily news feed. I get a notification on my phone from a friend KB who mentions Kobe’s passed. It’s a shock, a false alarm in the world of clickbait headlines for top tier celebs. TMZ don’t lie and that’s where it hit home. More news outlets would go on to report the same. Our family gathering for lunch by the Hollywood sign filled with. We braced for the impact of the news of his family aboard the helicopter and our hearts sunk when we heard the news of his daughter. So much life lost.Later as O-dawg drove me to LAX. We’d see the first Kobe jersey on the street. A white Lower Merion #33 jersey from his high school days.Act 2
Thoughts on life. Inspiration. Motivation. Use my time. Don’t look back.Kobe had multiple acts. Jersey #8, 10 years. Jersey #24, 10 years. And then his post-basketball career.The quote by Confucius “We have two lives, and the second begins when we realize we only have one” made all of the sense after Kobe’s passing. naval introduced me to the quote. To see a man only a few years older than myself have his Chapter 2 in life cut short made a real impact on my life and psyche. It touched something real about life and the living and COVID-19 was the concrete setting. Kobe’s death has had the largest, outsized impact on my life. It can bring me to tears when I think of him. And that was true for the days, weeks and months and now years since his passing. Death is a reflection. A capture of a life. The longevity and the brevity.Time travel. Part of life. Second chapter. Kobe personified the second chapter – he spoke it into existence. He was a few years older, so as Kobe aged, so did we and those non die-hard fans from during his playing days soon flipped – that was me. The respect for Kobe the man surpassed Kobe the competitor during his second phase of life. It’s what makes his passing the all the more real and impactful for me. As a basketball god is was crushing, as a man with a family with another lifetime ahead of him that was snatched away before his time had became traumatic. I’d spend my quarantine days during the 2020 drop of COVID-19 like many did – walking. Getting outside in any form possible with whatever time to spare or spur. For me, Kobe filled my thoughts, “he’s not much older than me”, “act now, don’t wait on your dreams”.This was my last time on a plane. From LA back to Amsterdam.
The rlight from Palm Springs to LA had its moments. The dusty airport, the growing concerns of COVID. My first flight post-Kobe’s death.
A Celebration of Life
hy a t-shirt? Because it’s a functional article of clothing that allows for quick and effective delivery of a message. Why celebrate a life? Why play in the extremes? Why go for an extreme life or lifestyle?
Why what you do with your time is a story told best through these two examples. The tortoise and the hare.The t-shirt design represents the tortoise (the laborious creation of a building used by people) and the hare (airbrushed ‘R.I.P. Zaha’).Airbrush tee’s, custom jobs, a celebration of life, why Zaha?
I gotta make 3 custom tee’s with the airbrush “RIP ZAHA”Clipse: celebration of life for Shampoo, their homie. Clipse had an environment where people’s time alive or without confinement is a path for an unfortunate number of people without a long term hope for . Their immediate crew had people serve a lot of prison time and deaths. It’s a lot of trauma early in life because you might not see 30. Two contrasting life experiences and expectations. Long-term and short-term. Patience and virtue. One old with wisdom and one beautiful in their youth.Pharrell’s Neptunes produced futuristic beats much like Zaha’s pumped out curvy architecture. To me they are a perfect match. Each pushed their fields to look into the future, to touch and feel the future.Zaha: celebration of life for a trend-setting architect that didn’t get to realize her full architect’s life. Which goes on well into the 80’s. Take for example, Frank Gehry and Norman Foster…or Philip Johnson from the past generation. Architects tend to get on in age and are still capable of producing impactful experiences with people across the globe.from google search about rem koolhaas and zaha hadid that created the relatable people connecting the twoLife is what you make it or take it. Iraqi modernity isn’t a settled affair in 2021 but it used to be in the 1950’s. Zaha wasn’t coming from a modern day Baghdad, so clear that image from your mind. Where I want to take you to is a city that was flush with the dope architects of that era to helpCheck out thisWalter Gropius’s University of Baghdadhttps://www.dwell.com/article/architecture-in-baghdad-603e33adIraqi heritage is foundational to the human story. I highly recommend watching the below video if you are interested in learning more. It’s not all good, just a different slice of what you are used to seeing from media of today.zaha working with china, setup a firm there.
had done many illustrations and had to turn paper into steelPrevious Post
A Fashion Guide For Jia Zhangke’s Films And Welcoming Brandmorphism To Global Style Palettes
Jia Zhangke
Bulls toque
viet immigrant experience, acceptance (buying Nike, can’t afford the real thing, much more interesting clothes and patterns and materials and colours burt NOT REAL)I had a friend that would get made fun of because his clothes weren’t ‘real’. These were the days of teens buying up into polo and hilfiger alongside their greying fathers. For the kids not welcoming the collar popping, sports brands still held the foothold. Nike has continued to hold their branding legacy through the decades of my life. Never faltering. I participated in this bullying too – it was a form a classism and a source of friendly ribbing through the comedic comparison of expected/unexpected. When you expect a crisp swoosh and you get a bent banana and exaggerated tail. My favourite of expected/unexpected hilarity surfaced at school during my early teen years as we’d read in English class with each student taking a turn to read a paragraph. Whenever a word read aloud missed the mark of expected sound I couldn’t help to laugh or be forced to hold in the laughter at the turn of the unexpected.Chinatown’s non-descript embrace of all walks of life in exchange for commerce. Life is mutually building.Clothing bootlegging. From disastrous swooshes stitched together by late night hustlers because of the need to thread/weave their immigrant lives into a new world. Commerce & family mix to make both customer and child happy alike.banana shaped swooshes30 years later are popular, off white, off brand, off white is about race and how the world has allowed for more voices to express what style means (balmain, kanye) and the expression of the sameness has changed – same great taste –
bootleg nike shirts from toronto chinatown
virgil abloh ‘off white’
future state, brand, alteration and growth, acceptance
Gucci in the Gallery
Stay up on history, a slice at a time, with in-person experiences that challenge your daily routine. Being a tourist in your own city became the way I shaped my experience outside of my home during COVID lockdowns.The audio guide is hosted by ATL’s finest including Migos, 2 Chainz, Key Glock and of course, Gucci Mane. The braggadocios raps are an obvious fit for self touring merchant homes between 100-400 years old owned by the elite business and privileged people who dabbled in all sorts to build and maintain wealth and empire. Ostentatious collections make for good museums. Historical surroundings and moral compounding. This is my current favourite museum experience and here are a few recommend merchant homes and canal estates in Amsterdam:The Willet-Holthuysen House
Van Loon Museum
Bartolotti House
Tips for good times going solo to the gallery
Eat an edible or hit the vape before you go. The audio guide will be a lot better.
Wear comfortable clothing.
Check your jacket/bag if’s an independent move. Forget waiting on a person, you want the key/lock set up to move in silence.
Avoid the
Take a seat and slow things down. You are not in a rush
Capture photos for inspiration.
Follow your instincts and create your vibe.
Drop your bag, jacket or e-bike battery in the available lockers. Keep your headphones 🙂
Follow your instinct / block out the noise and influence of audio tours, groups, staff members, or any that distracts from Gucci, you, and the artistic experienceFor me its to start doing something again. Having things weekly that I…can…do.
I want the surroundings not just the framed canvas. The wallpaper to the furniture with all the details.
Curate your life. What’s important to you. All feelings no facts. It’s been a while.Do something familiar – listen to your favourite music, do it just a little – not the full course rather, an appetizer, or really just a drink at the bar.Navigate without rules. You don’t see everything. You only have eyes for a few items. You’ll be back is the mantra. Stay close to the things that interest you. Things you adore belong within an arms reach.I like to navigate galleries with open eyes and a clear mind. I don’t want a guided experience. Open eyes the first time, try to dip my head in each corner and follow my instincts. Audio tours are not a requirement and in fact, most of the time I turn them down. If its a merchant house then I’m not inclined to listen to the story of the home. For large museums I want to stumble upon history and be surprised and delighted by not overly planning my visit around specific exhibitions. I want to be in my element and for me that means wearing headphones and listening to Gucci Mane, or select bass heavy southern rap stars.Move with intent – you are solo so you can go quicker. Like furniture? Go specifically to that section and look for the theme of design throughout your visit.Museum cards…in the Netherlands this is a huge win. 3/5 museums are a part of the program and a huge money saver. It also serves as a. How much stays the same and how much changes? Clothes change, streets and daily habits are the same. Do something familiar – listen to your favourite music, do it just a little – not the full course rather, an appetizer, or really just a drink at the bar.Navigate without rules. You don’t see everything. You only have eyes for a few items. You’ll be back is the mantra. Stay close to the things that interest you. Things you adore belong within an arms reach.I like to navigate galleries with open eyes and a clear mind. I don’t want a guided experience. Open eyes the first time, try to dip my head in each corner and follow my instincts. Audio tours are not a requirement and in fact, most of the time I turn them down. If its a merchant house then I’m not inclined to listen to the story of the home. For large museums I want to stumble upon history and be surprised and delighted by not overly planning my visit around specific exhibitions. I want to be in my element and for me that means wearing headphones and listening to Gucci Mane, or select bass heavy southern rap stars.Move with intent – you are solo so you can go quicker. Like furniture? Go specifically to that section and look for the theme of design throughout your visit.Museum cards…in the Netherlands this is a huge win. 3/5 museums are a part of the program and a huge money saver. It also serves as aStay up on history, a slice at a time, with in-person experiences that challenge your daily routine. How much stays the same and how much changes? Clothes change, streets and daily habits are the same.Royal Delft Gucci plateCustom tile: https://www.heinendelftsblauw.com/p/customized-tile-13×13-cm-incl-25-characters-s9461https://www.etsy.com/search?q=custom%20delft%20tilehttps://www.etsy.com/listing/185906875/dutch-delft-blue-temporary-tattoo-dutch?clickkey=922f069b7de1bec9218cae9980075005527af850%3A185906875&clicksum=f31e23e8&gaorder=mostrelevant&gasearchtype=all&gaviewtype=gallery&gasearchquery=custom+delft+tile&ref=srgallery-1-8&organicsearch_click=1&etp=1
Uncover your product's pitfalls.Tear it down.
📈 Customer feedback . Gather data from Support, PS to understand customer pain.
📅 CS reporting. Schedule your posts to be published at a later time
⚡Data silos. Capture where you are spending time and the impact on your customers.
ABOUT
I want to tell you a story
I want to inspire you to see the world different.
We are bodies of influence, shape shifting new connections. Evolution of culture through a fabric of connections weaved through the world. We’re all a lot more connected and I want to grab two disparate points and pull them together, shrink the distance.
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Timeline
+90 days
+180 days
+270 days
Assess your current state with a short questionnaire. Book your career meeting with your manager.
- Has the customer performed your critical event?
- How many users who have signed up have perform critical events?
- What data needs to be filled in the adoption phase?
Review your data. Build reporting. Own your role. Help your customers be successful. We baseline where you today.
- Who are the power users?
- What parts of the product does the customer use vs never touched?
- Are they using the product with enough frequency to get value?
Book your career meeting with your manager. Own your role. Help your customers be successful.
Perform, Prepare, Present
📈 Perform Drive customers outcomes, and partner with your colleages.
📅 Prepare Collect data sources, build reporting and tracking habits.
⚡Present Create opportunities for growth and promotion.
Flywheel Framework
Analytics to help you grow.
Customer Success need to be data-driven. The Product-Led CSM helps you find the type of content your audience enjoys.
Analytics to help you grow.
What You'll Learn Inside of the Course
01
Getting started
How to interview for your next job product as a CSM
Learn how to develop a POV on the challenges customers face in your next role.
Understand the questions that help you up level your evaluation criteria
02
Getting attention
Leverage data in your performance review to drive your career
Re-program how you think about communicating your efforts to accelerate your career…
Learn to create a narrative using data...
Focus on habit building that you can reuse instead of one off brain dumps...
03
Getting started
Learn how to uncover product pitfalls
Learn how to create a product teardown
Checklist to evaluate your daily/weekly work to understand time sucks and customer challenge points
04
Getting attention
Build Proven Templates to Accelerate Growth
Re-program how you create content to crush "writer's block" forever…
Learn to separate your content into 2 critical parts to iterate and produce rapidly...
Focus on creating great content that you can reuse instead of a high volume of subpar posts…
Frequently Asked Questions
Who, specifically, is this course for?
The Product Led CSM is for customer success managers and leaders of customer success who want a more reliable system for using data informed decisions to manage churn and growth. You will learn the impact of product analytics if you haven't had exposure to the latest tools driving product growth. If you have important customers to manage but struggle to use your time for the highest impact on your portfolio, this course is for you.
Who should NOT buy this course?
If you already have a framework for delivering data informed customer outcomes each day, this course is probably not for you.This course is focused on building your skills in Customer Success using the data the product team needs to make your product thrive. It's a behind-the-scenes look at my personal habits for prioritization, data storytelling, trend analysis, fighting churn and growing accounts. This course is not some "hack" or "trick" course. It's focused on building systems to help customer success professionals with predictability and efficiency.
How long is the course and what format is it in?
The Product Led CSM is roughly 55 minutes long and is a video course with some additional bonus modules that are text-based.
Can you provide a custom invoice?
We provide receipts with the following information only: Date purchased, transaction #, amount paid, payment method, product purchased, and my business address. We don't produce custom invoices for foreign tax purposes.
Free Guides for Customer Success Professionals
I field many emails that ask me for advice on a wide range of topics from growing to churn. Much like you, I'm still figuring it all out, but here are some guides that cover what I've learned over time.
How To Prepare For Your Next Interview As A Product-Led CSM
I field many emails that ask me for advice on a wide range of topics from growing to churn. Much like you, I'm still figuring it all out, but here are some guides that cover what I've learned over time.
CSM Guide to Portfolio Management using Analytics
I field many emails that ask me for advice on a wide range of topics from growing to churn. Much like you, I'm still figuring it all out, but here are some guides that cover what I've learned over time.
Join today!
Can't decide today and would like to hear from me about the latest updates?
Free Guide
How To Prepare For Your Next Interview As A Product-Led CSM
Intro And The New Era
Why It's Important To Ask Product Specific Questions
Top 10 Product-Led Questions For Your Next Interview
Watch Out For Vanity Metrics
Making A Data Informed Decision
Intro And The New Era
We are coming at this from the SaaS business perspective - software as a service. It’s the Spotify model - pay for what you use and its subscription based. This guide is focused on your ability to evaluate the product and ultimately how your role will feel day-to-day if you are able to get the job. Not ever business you interview for is going to have 90%+ gross retention or 120%+ net dollar retention and that’s OK. You may be early in your career or simply not totally be aware of the impact of these metrics on the overall business. You need to start somewhere and so that’s why I’ve built this free guide for you to nail that next interview!Times have changed for interviews - less in-person and a whole lot more Zoom. Use your technology to make your life easier, especially if you find yourself with many interviews. You will want to ensure you are making a data-informed decision about your next role! This also means that you’ll want to try to build rapport and get transparency from the organization so that you can make a solid decision about your future and how you are a great fit for the organization’s needs. Get ready to ask real questions about the product and business - be comfortable and practice with a friend or simply copy&paste the below questions and read the screen and fill in the blank when you hear the answer.
Why It’s Important To Ask Product Specific Questions
The focus of this section as a product-led CSM is to inquire about the customer experience. I have included a list of 10 questions that really helps you develop an understanding of the customer experience. The customer experience is the #1 way you will understand how your day-to-day job will be outside of any internal leadership challenges of the business. Basically, if the product is great your life tends to be easier and that means you can work on solving different and more interesting problems and generally means your company is probably experiencing high growth of some sort. If the customer’s are finding it challenging to use the product then you twill experience this challenge in your role. You can’t separate the a poor performing product for customers and a poor life for a CSM. The CSM responds to the challenges of the business on the front lines with the customer. This is the most crucial evaluation of the whole process - even if you have the best manager in the world they will not stick around if the product sucks and the organization is challenged with the inability to solve customer pain.
Watch Out For Vanity Metrics
Sometimes the answers to your questions, specifically data points, will sound impactful even though they are not, especially if you are new to product analytics. MAUs are great but not in isolation. Does the product have a leaky bucket? Vanity Metrics are not real for your customer, this is the organization either a) not aware of the falsehoods of these metrics and b) inexperienced with product analytics user behaviour metrics for their product success.
Making A Data Informed Decision
Do you know the answers to all these questions for your current product? Is the grass greener? You will want to run a comparative analysis of these questions or go out and get the answers to the questions so you can properly compare the customer and product experience.
Top 10 Product-Led Questions To Ask At Your Next Interview
1. What is your retention rate?
Holy grail of the CSM role. How well are you serving your customers and do the customers return / repeat buy your product. Best in class retention rates are approximately 90%+.If you want to go deeper on the topic to include expansion you can ask about NDR or Next Dollar Retention. NDR is a crucial and foundational metric for a growing SaaS business with 120%+ marking best in class rates. Ultimately this means that the business is growing and retaining customers at a high rate. These are rare so count yourself lucky if you work for an organization today achieving 120%+ NDR.Listening for... how are things going this quarter, year, last few years with specific retention rates (eg. 78%, 85%, 92%). You want to understand the trend (up/down).Follow up question: How has the product hurt or helped this metric in the past 12 months? This question flows nicely into the next question.
2. What product features from last year did you release that customer’s absolutely love?
This is a game changer for a manager and a CSM. For a CSM you will want to know what you can show off to your customers that really solves their pain so that you can show value and continue to develop a relationship with your customer.
3. What product feature would you deprecate if you were made CPO for the day?
Listening for...
a) how attached/invested the person you are interviewing with is to the product / customer experience and
b) the structure of decisioning at the organization. The latter is about how they first respond to the exercise in holding the power over the product and how this is a keen reflection of how the organization makes decisions about the product roadmap (eg. HIPPO or customer obsessed).
4. What is your customer's #1 complaint about your product?
What type of problems are you going to be dealing with and how much of a frustration are these problems with customers?Follow up question: Does the solution require engineering to solve? or how many customer problems require engineering to solve? Engineering is awesome though, they have a core job and it tends not to be fixing the product. You will want to understand the turnaround time for engineering to get involved. The more engineering has to be involved the worse the customer experience because delays are built in to the process. There will always be a product push, an end of quarter need to hit a milestone and that means that you may have to hold on to a steaming bag of problem for weeks or months without a customer solution.
5. What is your support SLA?
SLA or service level agreement is the #1 metric for Support organizations in SaaS businesses. Best in class.
6. What is your product's North Star metric?
A north star metric helps to drive your company's growth by highlighting a number that best demonstrates how your product is delivering value to customers.Listening for... Revenue is a lagging indicator of success and not a fit for customer value and how an organization can rally around a single metric - plus it is is terribly demotivating to only work for a revenue goal.How is the organization rallying around delivering customer outcomes? There is a maturity curve to having a North Star metric and frankly, there's a lot of organizations operating without this metric. As a product-led CSM it's important you are aware of this topic...
More...
- what is the support experience like?
- SLA %?
- what do customers say?
- What is your growth rate?
- What’s on the product roadmap?
- What determines the work that product and engineering teams work on?
- a lack of product growth means little excitement or career opportunity growth for csms. how can your business expect to thrive if its not changing to reflect the needs of your customers
60 days
60 days
Product data to match the Customer journey